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+--- Thread: HP e9150/e9180 Computer Failures (/Thread-hp-e9150-e9180-computer-failures)
RE: HP e9150/e9180 Computer Failures - TheWiz - 11-27-2009
It is infact a motherboard issue. When you speak with HP next time tell them you want the latest motherboard with version 1.04 Rerv. EO1 with the 5.24 BIOS. This has been the final resoluion for a lot of us and it brings the speed and stability back into the machine. Immediatly ask for a case manager, give him this information, and you need to try and force them to upgrade you to the e9280f for all this to happen, which was no problem for us.
Be presistant,
TheWiz
RE: HP e9150/e9180 Computer Failures - indio51 - 11-29-2009
So far since Thursday I have had 6 Blue screens and two freeze ups and a light show my screen just started to flash like a strobe light. Even though in my preformance event log it shows a critical error on boot all my Blue Screens happen while I am working on this PC on (PMS) The last time was just about an hour ago. I was running my back-up on my PMD. And right in the middle it blue screened and shut down and restarted all on it's own it did ask how I wanted to start the PC Normal, or all the safe modes. I am real tired of this everyone around here tell me that I am more patient than they would be. Maybe so but this is getting to me. Is there anything else we can do to get this corrected. I really think we ought to send HP some BEARING GREASE so they can put it behind their ears and down their necks so they can get their heads out of their ass. Thanks for it advise above I will do that hope it works. indio
RE: HP e9150/e9180 Computer Failures - TheWiz - 11-29-2009
If you read the post above you that is the solution.
TheWiz
RE: HP e9150/e9180 Computer Failures - jayZel - 11-30-2009
Hyde Park Computers is an on site and remote access only computer repair service for both homes and businesses. We diagnose and solve all types of computer.I think it was in the process.
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RE: HP e9150/e9180 Computer Failures - indio51 - 12-01-2009
wiz I sent the tech the information so he can deal with HP on the issue of the e9180f / e9280f hope this is okay. Like he told me it is a motherboard issue but he needs ammo to bat with. I think all any of us wanted is a computer that works right 99.9% of the time not 45% of the time.
RE: HP e9150/e9180 Computer Failures - TheWiz - 12-02-2009
Well, get the new mobo and I can verify and guarantee thats the solution.
RE: HP e9150/e9180 Computer Failures - Daddy - 12-02-2009
For all of you from the HP forums that missed GaryJ51 and wondered where he went, I'm here! I got really tired of dealing with HP fanboys and listening to nonsense.
I received my 5th and final replacement system about a week ago. It is solid. I originally purchased an e9180f from Newegg for $1199. Through the process of fighting with HP support, I ended up with an e 9280t the following upgrades: i7 920 to i7 950, 1TB HD to 1.5TB HD, GTS250 video card to an ATI 4850 which I like much better, and wireless keyboard. Also, with each replacement I was only asked to ship the towe back, so I now have a pretty nice collection of keyboards and mice to use with other systems.
Now that the desktop is stable, we've begun work on MS Server 2008 R2, and webdesign for this site and a few others. We took the 1.5 TB drive out of the 9280 and added it to our Windows Homeserver bringing it up to 5TB total storage with one drive bay still unused. We also swapped out the original Celeron single core CPU for a dual core E5200. It's pretty snappy now.
I then pulled out the 500GB drive from an AMD HP quad core refurb that I was using during the 9X80 debacle, and put it into the e9280t. I've got enough network storage so I don't need a huge local HD. We then took the 750GB drive that came with the ex485 Homeserver (HP) and put it into the AMD HP refurb for installation of MS Server 2008 R2. We then installed Sharepoint 2010 beta on the system and setup a few intranet websites for testing and development. We are also running Office 2010 beta on two of our systems for testing and integration with Sharepoint.
Welcome to all who are tired of the HP forum. You are welcome to post just about anything here, including information regarding lawsuits. We only ask that users refrain from profanity and keep the conversation civil.
Please contact me at any time on any topic if you have questions. I'll be happy to do my best to answer them and help you any way I can.
RE: HP e9150/e9180 Computer Failures - Trillium - 12-05-2009
Well thanks to PCleery for mentioning where others had migrated to on his posting 12-3-09 on the HP forums about where GaryJ51 moved to. I caught that and found this site. I just checked the posting again and they edited this site’s name out of the posting. Wow they are really feeling awfully defensive. Why would they care about folks posting to another site?
This site is great! I just migrated from the HP forums since GarenT decided to move and bury my posting and I have noticed many are missing from the forum. I thought the forums seemed to go much more quiet all of a sudden. GarenT considered my complaints about the customer support “ranting”. I am guilty as charged. I used the same username so you may recognize me.
On 10-4-09 I bought e9180t online with HP with many upgrades and spent over $1,800 for this system. I had health issues just before I received my system and put off dealing with the errors until I felt better. I then tried to return the system and get a refund but I had exceeded my 21 day return period but not by much.
I have read through a lot of the posts for the 9150’s and 9180’s and 9280’s under Lockups, Freezes and Hangs. When I purchased this unit I am now convinced HP knew about the mobo issues for my model but still sold it to me. They could have said “hey we are back ordered on these and then built mine when the new boards came in but they couldn’t wait. The higher ups needed those numbers now. Why would they lie and stall and play dumb about all of this? They had to. It is really hard for me to believe they were that stupid or incompetent. I think it had to do with they had quotas to meet and quarterly earnings that were dwindling. I think because of the legal issues with the laptop earlier in the year they also couldn’t afford to admit to anything wrong with the 91XX series.
I think the break down in quality assurance and a rush to market was their down fall and how the cover up was launched with HP. I think the pressure to get good numbers for their fourth quarter that ended 10-30-09 was a big factor in the fact that their sales department not only did not disclose the units were defective at the time of the order but when I had called several times to sales while trying to determine which upgrades I wanted, each time the sales rep warned me to buy before 10-22-09 because after the launch of Win7 the price of the units is likely to go up. They wanted/needed sales for their final quarter and they were willing to do or say anything to get those sales before the end of the quarter. I had to have called at least a half a dozen times and with each call to them they regurgitated this warning. So this was something they were told to say and it was very important to them since each one of them made sure this point was made. I believed it after hearing it so many times. HP knew this was not true since they probably already had the software licenses negotiated and were installing them into the new 9280’s that were to be released the following month. There had to be considerable pressure from the top to get the numbers in and to do that it required a conserted effort by department heads to coordinate the what was said and what wasn’t said to consumers.
When the fourth quarter earning did come out the numbers still fell short of expectations and their stocks dropped that same day. I guess it could have been so much worse if they hadn’t managed/lied the way they did. I think it also took time for them to figure out all the problems. I think there were many probably depending on your configuration. When the AT&T tech came out to replace my mobo finally three days ago I was watching how he tore it down. My system had the maximum ram I could upgrade to at the time which was 12GB and I also had the ATI 4850 graphics card which is a big card. Granted the system is crammed in that tower but the one thing the tech mentioned was how close the graphics card was to the ram on the board. I think in their zeal to pack as much in with so many options, left no room for so many things including quality testing.
After reading so many theories as to what the culprit is or are and since I am no expert at these all I can do is stand back and wonder what motivated the executives to track this the way they did. When it came to the big orders one IT manager posted how he was treated with kid gloves when he balked at all the issues others were having after he placed his $70,000 order. They made sure he didn’t get shuffled off to level one tech support in India. They were somehow miraculously were able to manage the bigger accounts in a timely manner.
They told them all sorts of reasons but I seriously doubt that the big accounts got the whole truth but I am sure it was delivered by Americans who sounded like they knew what they were talking about and they were able to stroke the egos well. It’s not that they couldn’t do that for us; they just prioritized and put us individual buyers on another track deliberately. They spun us off in all directions to buy time. I ended up talking to guys in India who could only read from a script and didn’t understand anything I asked that deviated from the script. No one stroked my ego for sure, quite the opposite happened. I felt like they could care less I spent my hard earned $1,800 with them. I was stuck and here is another hoop we will force you to jump through since none of us speaks English well. I bet the bigger accounts didn’t have to stay on hold for 20 minutes to track down a supervisor. The HP tech support maze in India is where they patched me to and many others.
If they could only hold the tide back until the end of October they then had 3 more months to turn this around before they had to report again. They are doing that as I type this. The newer boards are replacing the old ones. The new bios 5.24 came out 10-29-09. They are now focusing on their forums and editing to rewrite history. They have renumbered the new series and trying to put distance on all of this. Many have left their forums giving the impression that the issues are resolved which is true for some but many gave up and sick of being edited unfairly like myself. Not to mention all the others who never bothered to post who are not counted. I think they desperately want this to die down and now they are admitting some and offering more.
Will the attorneys cut a deal on the class action suit or will it be dismissed since any harm that came from this has been remedied or will be soon? It is a possibility. For me personally I am still pissed and I am waiting for the other shoe to drop with this system. They have lost a considerable amount of my trust and I will at any opportunity advice others of how HP managed this whole mess. You can’t make this stuff up it and you can google and find thousand of references to this.
I wished I had bought maybe a Dell like my old computer. Someone posted that the head of Dell is very involved with their issues but with Mr. Hurd it is more like Where is Waldo? Maybe he is on his way out if not he should be along with his lieutenants and Board Members that took a blind eye to these tactics. I think they think they can justify this by saying they did this to protect the company as a whole and the stock prices and to save jobs, blah blah blah. I think the stockholders deserved better performance on many counts and this half a@ed approach to damage control could have been avoided in the first place. I think what really bothered folks the most and certainly for me was the fact they lied over and over. That was inexcusable. To say Intel messed up or Asus messed up or whomever is bascially passing the buck. HP should have done due diligence to make sure the darn systems worked is the bottom line. They don’t want to go there. They like to leave it all foggy and all sorts of rumors to spread and lots of conjecture so that they can keep their relationships going with such cheap vendors and they don’t look like the bad guy telling on one of their suppliers because suppliers may have another take on it and that could be another can of worms. Keep the water muddy so no one can see what really happened and it will blow over in time it always does.
You know if I had bought my system at Costco I would have had up to 90 days to return the system for a complete refund. So HP treated their direct customers so much worse than their big vendor accounts! So do you think Costco eats that? Probably not my bet is HP takes them back. I called Costco tech services to see if they knew about the issues and if they had taken a lot of these back. The supervisor there had no idea about returning lots of these. So is it possible that perhaps HP tracked the bigger store account issues differently as it pertained to tech support? Not sure but it does beg the question that perhaps the reason we got the run around so much is because they were so busy placating the bigger accounts on the issues. They let us belly ache on their forums and call them names and let off steam. They certainly didn’t really care that much and never spent that much time addressing our concerns even if there were thousands of postings “ranting”.
I think I am guilty of under estimating them entirely. I think the big winners from all of this will be their competitors. This was the best Xmas present they could have asked for. HP who makes laptops and desktops for years couldn’t get either right this year. Merry Xmas Dell, Acer, Apple, etc.
RE: HP e9150/e9180 Computer Failures - Daddy - 12-05-2009
I too noticed that the HP moderators were editing out the reference to this website. I believe it is because we posted information regarding lawsuits related to the 9XXX debacle. I think their rules state that you cannot post a direct link to any website that contains info to a lawsuit against HP.
I do think, however, you may be able to get away with saying that many users are now on a forum at another site. I cannot provide a direct link, but if you search for computerlimbo, you should be able to find it. I think that would comply with their rules.
Thanks for the great post. Welcome aboard.
RE: HP e9150/e9180 Computer Failures - jwahockey - 12-12-2009
I have 2 x E9180T HP's that also have the cold lockup and intermittent blue screen problems. I have tried updating my bios to 5.22 on both machines but it did not solve the problem. I ran the Belarc tool and it says I have a Mother Board: PEGATRON CORPORATION TRUCKEE 1.04
I don't see anything about a revision though. How do you find the revision and if it is E01?
Thanks for your feedback.